Refund and Returns Policy
Effective Date: December 4, 2024
At langecharm.com, we aim to ensure that you are satisfied with your purchase. If you are not, we offer a clear and fair return process.
1. Return Eligibility
- You have 7 days from the date of delivery to return an item for a refund or exchange.
- The item must be unused, in its original condition, and include all original packaging and accessories.
- A valid proof of purchase (order confirmation or receipt) is required for all returns.
2. Non-Returnable Items
- Customized or engraved watches
- Items marked as “Final Sale”
- Gift cards
3. Refund Process
After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7 days. Please note that shipping fees are non-refundable, unless the return is due to our error or a defective product.
4. Exchanges
To exchange a product, please contact us at info@langecharm.com. Exchanges are subject to product availability. Any difference in price or additional shipping costs will apply.
5. Damaged or Defective Items
If your item arrives damaged or defective, contact us at info@langecharm.com within 7 days for a replacement or refund. We will cover return shipping costs for defective or incorrect items.
6. Return Shipping
Customers are responsible for return shipping costs, unless the product is defective or the return is due to an error on our part. We recommend using a trackable shipping method to ensure we receive your return.
7. How to Initiate a Return
To initiate a return, contact us at info@langecharm.com for further instructions.
Phone: (828) 633-2329
Address: 33 Albert Warren Rd Candler, North Carolina(NC), 28715
Email: info@langecharm.com
